Privacy Policy

1. Introduction

Welcome to Quiz Chat AI ("we," "our," or "us"). Quiz Chat AI is a Shopify application developed and operated by Noctivity Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("the App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the App.

2. Information We Collect

2.1 Information You Provide

• Store Information: When you install the App, we collect information about your Shopify store, including store name, domain, and access tokens necessary to provide our services.
• Account Information: Information associated with your Shopify account that is required to authenticate and manage your use of the App.
• Configuration Data: Quiz questions, answer options, AI instructions, brand voice settings, and other configuration data you provide through the App.

2.2 Customer Information

When customers use the quiz and chat features on your storefront:

• Quiz Responses: We collect quiz answers and responses provided by customers when they interact with the quiz.
• Chat Messages: We store chat messages and conversations between customers and our AI system.
• Interaction Data: We track product recommendations, link clicks, and other interactions with the App.
• Order Information: If a customer makes a purchase, we may link their quiz and chat data to their order for analytics purposes.

2.3 Automatically Collected Information

• Usage Data: We collect information about how you and your customers use the App, including feature usage, error logs, and performance metrics.
• Device Information: Information about the devices accessing the App, including IP addresses, browser types, and operating systems.
• Technical Data: Cookies, session identifiers, and similar tracking technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To operate, maintain, and provide the features and functionality of the App, including quiz management, AI-powered recommendations, and analytics.
• To Improve Services: To understand how the App is used and to develop new features, products, and services.
• To Communicate: To send you technical notices, updates, security alerts, and support messages.
• To Process Transactions: To process payments and manage your subscription to the App.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• To Protect Rights: To detect, prevent, and address fraud, security breaches, and technical issues.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data analytics, payment processing, and customer support. These providers are contractually obligated to protect your information.
• AI Service Providers: To provide AI-powered recommendations, we share quiz responses and chat messages with OpenAI and other AI service providers. This data is processed according to their privacy policies and our data processing agreements.
• Shopify: We share information with Shopify as necessary to provide the App through the Shopify platform and to comply with Shopify's policies and requirements.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of us, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account and store information is retained while your account is active and for a reasonable period after account termination.
• Quiz responses and chat messages are retained to provide analytics and improve services. You may request deletion of this data.
• Analytics and usage data may be retained in aggregated and anonymized form indefinitely.
• We will delete your information upon request, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information that we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to processing of your personal information for certain purposes.
• Restriction: Request restriction of processing of your personal information.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@quizchatai.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives adequate protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Other appropriate legal mechanisms to ensure lawful transfer

9. Children's Privacy

The App is not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@quizchatai.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Third-Party Services

The App integrates with third-party services, including:

• Shopify: Your use of the App is subject to Shopify's Privacy Policy and Terms of Service.
• OpenAI: We use OpenAI's services for AI-powered recommendations. Your use is subject to OpenAI's Privacy Policy and Terms of Service.
• Other Service Providers: We may use other third-party services for hosting, analytics, and payment processing.

We encourage you to review the privacy policies of these third-party services.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Regional Privacy Rights

13.1 California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by us and our service providers
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

13.2 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Data portability
• Object to processing of your personal data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@quizchatai.com.